Privacy Policy

Last Updated: 11/25/2025

This Privacy Policy explains how Porter Albrecht / Rich Pianos (“we,” “us,” or “our”) collects, uses, and protects information when you visit our website or book a service.

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1. Information We Collect

We may collect the following information when you visit our website or schedule an appointment:

Information you provide

  • Name

  • Email address

  • Phone number

  • Address for service appointments

  • Appointment details

  • Any messages or notes you submit

  • Payment information (processed securely by Stripe)

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Information collected automatically

  • IP address

  • Device information

  • Browsing behavior on our website

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2. How We Use Your Information

We use your information to:

  • Schedule and manage appointments

  • Communicate with you about your service

  • Process payments

  • Provide customer support

  • Improve our website and services

  • Send marketing messages only if you have opted in

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3. How Payments Are Processed

We use Stripe to process payments.

We do not store your credit card number, banking details, or other sensitive payment data.

Stripe processes and stores all payment information securely according to industry standards.

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4. How We Share Your Information

We only share information with trusted service providers that help operate the business, including:

  • Acuity Scheduling (appointment booking)

  • Stripe (payment processing)

  • Squarespace (website hosting)

  • Email or SMS providers (confirmations, reminders, or marketing if opted in)

We do not sell or rent your information.

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5. Cookies and Tracking

Our website may use cookies or similar technologies through Squarespace or analytics tools to:

  • Keep the website functioning properly

  • Understand site performance

  • Improve user experience

You can disable cookies in your browser settings.

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6. Your Choices

You may:

  • Opt out of marketing emails or texts at any time

  • Request to update or delete your information

  • Decline cookies in your browser settings

To make a request, contact us at the email below.

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7. Data Security

We use industry-standard security measures (including SSL encryption) to protect your information.

Payment information is handled securely by Stripe, and we never store credit card numbers on our systems.

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8. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them.

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9. Changes to This Policy

We may update this Privacy Policy as needed.

The “Last Updated” date at the top reflects the most recent version.

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10. Contact Us

If you have questions about this Privacy Policy or your information, contact:

Email: contact@richpianos.com